Careers

Job Responsibilities:

• Develop and produce engaging Reels, TikTok, and Stories content based on current trends, incorporating viral elements such as trending audio, scenarios, and challenges to boost brand awareness, engagement, and audience reach.
• Analyze content performance and provide recommendations for improvement.
• Collaborate with the team throughout the content creation process to ensure alignment with brand identity and marketing goals.

Profile & Requirements:

• Bachelor's degree in Communication, Visual Communication Design, Marketing Communication, or a related field.
• Minimum of 2 years of experience as a Social Media Specialist, Content Creator, or similar role, preferably within the luxury fashion industry.
• Creative, innovative, and highly updated on social media trends and the luxury fashion landscape.
• Proficient in short video editing using CapCut, Adobe Premiere, or similar tools.
• Strong ability to interpret social media insights and optimize organic reach.
• Capable of working independently as well as in a team environment.
• Keen eye for design, aesthetics, and visual storytelling.
• Excellent verbal and written communication skills in both English and Bahasa Indonesia.
• Ability to work under tight deadlines and manage real-time content updates.
• Willing to work full-time on-site (WFO).
• Portfolio is a must

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Tanggung Jawab:

• Menyambut dan melayani customer dengan ramah dan profesional.
• Memberikan informasi produk dengan jelas, termasuk spesifikasi, harga, dan kelebihannya.
• Membantu customer memilih produk yang sesuai.
• Menangani transaksi penjualan, termasuk pembayaran dan pengemasan produk.
• Menjaga kebersihan dan kerapihan area toko dan display produk.
• Mengecek stok barang secara berkala.
• Berkontribusi dalam mencapai target penjualan.
• Mengangani keluhan customer dengan cepat dan sopan.

Kualifikasi:

• Pendidikan minimal SMA atau sederajat.
• Berpengalaman minimal 1 tahun di posisi serupa (di bidang tas atau sepatu lebih diutamakan).
• Paham atau tertarik dengan produk branded bags & accessories merupakan nilai tambah.
• Komunikatif, ramah, dan bisa bekerja dengan tim.
• Menyukai tantangan dan berorientasi pada target.
• Berpenampilan rapi dan sopan.
• Siap bekerja dengan sistem shift, termasuk akhir pekan dan hari libur nasional.
• Berorientasi pada pelanggan dan memiliki kemampuan negosiasi yang baik.
• Punya semangat kerja tinggi, jujur, dan bisa diandalkan.
• Suka kerja aktif dan terbiasa menangani customer langsung.
• Lokasi kerja di Menteng Central, Jakarta Pusat.

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Key Responsibilities

• Build and maintain strong relationships with product owners.
• Handle merchant inquiries regarding the branded resale service.
• Receive and check incoming products from owners according to company standards.
• Clearly explain marketing period, service fees, and resale terms to merchants.
• Conduct initial visual inspection of items based on the company SOP.
• Coordinate with the authentication team for product verification.
• Maintain effective and professional communication during the entire marketing period.
• Provide regular updates to merchants on the status of their listed items.
• Manage and resolve merchant feedback or complaints with empathy and clarity.
• Collect insights from merchants to help improve service quality.

Requirements

• Diploma degree (D3) or higher in Communication, Business, Management, or related field.
• Minimum 1 year of experience in customer service, retail, e-commerce, or luxury/branded product industry.
• Excellent communication skills in both Bahasa Indonesia and English.
• Strong attention to detail when handling and reviewing products.
• Familiar with digital systems and accurate data entry.
• Honest, disciplined, responsible, and committed to high integrity.
• Friendly, approachable, and customer-oriented.
• Passion for or knowledge of branded/luxury products is a strong plus.
• Able to work flexibly and thrive in a team environment.
• Willing to work on-site in Bekasi (HQ) and Jakarta (Store) per schedule.

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