Yes, we have. Our store is located at Menteng Central, 1st Floor Jl. H. O. S. Cokroaminoto No. 78, DKI Jakarta.

You can shop with us by:

1. Visit BANANANINA Menteng Store

   Menteng Central, 1St Floor. Jl. H. O. S. Cokroaminoto No. 78, DKI Jakarta.

2. Online order at BANANANINA Website

   BANANANINA's Official Website

3. Order via email or message

   Simply email us to [email protected] or Whatsapp to 08119137459

Our customer service will assist you to place your order everyday during office hours, from 8 am to 9 pm.

1. After decided what item you like to buy, click "ADD TO CART"

   

2. You can continue to shop if you like to add other items to your cart, by simply click "CONTINUE SHOPPING". If you are done, then click "PROCEED TO CHECKOUT"

   

3. You can place your order as a guest or a registered member, or even place your order with your Facebook and Google Account.

   • Click "CHECK OUT AS GUEST" if you choose to order as a guest. You have to fill in the billing form provided every time you want to order.
   • Click "REGISTER" if you choose to order as a registered member, and you only need to fill in the form on the first purchase.
   • Click Sign in with "FACEBOOK" or "GOOGLE" if you choose to order using your Facebook or Google Account.
   

4. Fill your data to the registration form, including your address which will be recorded as your delivery address.

   

5. Check "Store Pickup" button if you wish to pickup your purchase by yourself at Banananina Store.

   

6. Choose your shipping method, then click "CONTINUE". However, if you choose "Store Pickup" method, you will automatically directed to the next step.

   

7. We have several payment methods including Bank Transfer, Credit Card, and Installment. Choose your preferred payment method and click "CONTINUE".

   

8. Review your order, then click "Place Order".

   

9. Now you are finish! Your order details will be sent automatically to your email.

   

You can use your credit card safely by following these steps:

1. Select Credit Card option on payment method

   

2. Re-check your order, then click on Place Order button

   

3. Wait for popup window to open, review your order and shipping information, then click continue

   

4. Input your Credit Card information, then click Confirm Payment

   

5. Input your Credit Card authorization, then click OK

   

6. Finish. Click Done to continue shopping

   

You can create your own account by clicking the My Account button "" on the right side of BANANANINA website. Click "Register" and then fill in the form or click "Register with your FACEBOOK or GOOGLE account" for an instant registration.

No, you don't have to. You can place your order as a guest or a registered member.

• If you choose to order as a guest, you have to fill in the billing form provided every time you want to order.
• If you choose to order as a registered member, you only need to fill in the form on the first purchase.
• After that, your billing information will be stored in our system so you don't have to fill in the form repeatedly. Thus, it makes your purchase done more effectively. Besides, you will also get special offers from us.

Promo codes can be entered while in your shopping cart or during the checkout process online. If the promo code entered is valid, your order total will immediately reflect the discount. If you entered a valid promo code, but a discount was not applied, be sure to review the voucher terms & conditions to ensure the code is valid for the specific item(s) in your order.

• Click “ADD TO CART”. Locate the Voucher Code field on the left bottom of the SHOPPING CART. Then enter the valid promo code in the field.

  

• Click "APPLY" and your order total will immediately reflect the discount.

  

You can change all your personal information and password in "My Account ".

Email and text should include your name, phone number, email address, shipping address, the ordered item(s) along with its quantity, and your preferred payment method.

We will send you the feedback as soon as possible in operating hours. Orders received after that time period will be responded the next day.

You have to complete a payment no later than 24 hours.

No, we don't. We only accept payment via transfer to one of our 3 bank accounts, Mandiri, BCA, and BNI. And also credit card from all bank accounts.

We will process your order immediately after the payment confirmation is received. For payment received on weekends or holiday, we will begin the process on Monday or the first business day after the holiday.

You can cancel your order via text or email only if the payment is not completed yet. The email/message should include your order ID. If you’re already completed the payment, the cancellation is not applicable.

Yes, product warranty is available for certain watches only.

Preloved by Banananina is a curated luxury preloved items from Indonesian Celebrities and Socialites.

Preloved items which mostly known as previously owned or secondhand product becoming alternative fashion source for women specially in luxury Brands. Preloved by Banananina is exclusively presented to you directly from Indonesia Celebrities and Socialites' closet providing European Luxury Brands such Gucci, Louis Vuitton, Balenciaga, Chanel, Christian Louboutin, Manolo Blahnik and Valentino.

Your purchased items will be packed safely secured in a box depends on the size of your items and will be covered nicely in a dustbag.
This is how our packaging looks like:

As a member, you can go check your order on the website by clicking on “My Order”. We will also send you email notifications including the receipt number when your order has been shipped. If you shop as a guest, you will only receive the email notifications without having any access to check your order progress. After you receive the receipt number, you can check the shipping progress on the courier’s official website.

Yes. The shipping fee will follow the courier rate.

Unfortunately, we aren’t. We only serve shipping around Indonesia area.

We use JNE shipping courier only.

We need 1-3 business days to process your order and the estimated time for shipping is usually around 2-3 business days for JADEBOTABEK area or 7 business days for other areas. Late arrivals due to bad weather, natural disaster, and courier’s internal constraints is beyond BANANANINA’s responsibility.