Frequently Asked Questions

What are the Terms & Conditions to redeem #SEMARAK17 Voucher Code?
Does BANANANINA Has A Retail Store?
How do I shop at BANANANINA?
How to Shop Online?
How to shop with Credit Card?
How to Shop with Installment?
How to get an account?
Do I have to create an account to place my order on BANANANINA's official website?
How to use Voucher Code?
How To Change My Personal Information And Password?
What Should I Include, If I Would Like to Buy Via Email or Text?
When Will I Get The Feedback?
How Many Hours Do I Have To Complete A Payment?
Does BANANANINA Accept Cash On Delivery (COD)?
When Will My Order Be Processed?
Can I Cancel My Order?
What Should I Do If The Item(s) I Receive Is Incorrect Or Damaged?
Is There Any Product's Warranty?


What Packaging Will I Receive When I Order Online?
How do I know when my order has been shipped?
Is there any extra fee for the shipment?
Is BANANANINA available for shipping overseas?
Which shipping courier does BANANANINA use?
When will I receive my order?